Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager to lead and enhance their customer support function.

Key Responsibilities

• Provide high-touch support to ecommerce merchants and handle complex support cases
• Monitor shipments and orders to proactively resolve issues and improve workflows
• Lead team performance, mentor peers, and enhance support processes and documentation

Required Qualifications

• 4+ years in customer support
• 2+ years in shipping operations or fulfillment logistics within a B2B ecommerce environment
• Proven track record as a top-performing individual contributor
• Strong familiarity with ecommerce operations, particularly in order fulfillment and international shipping
• Comfortable with tools like Zendesk, Shopify, Microsoft DevOps, and PowerBI