Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager, ICP.

Key Responsibilities

• Coaches and manages the work activities of the customer service team, ensuring performance and development
• Leads the team to ensure adherence to quality standards in customer service
• Assesses issues and develops resolutions to meet manufacturing quality objectives

Required Qualifications and Education

• Experience in managing customer service teams
• Strong understanding of quality standards and processes
• Proven ability to develop and implement resolutions to operational issues
• Relevant experience in the manufacturing or electronic components industry
• Educational background in business management or a related field is preferred