Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager to lead and manage the Customer Service team in a remote setting.

Key Responsibilities

• Ensure that every customer and driver has a great experience
• Oversee the daily workflow of the department and maintain team schedules
• Provide coaching and training for the Customer Service team and support escalated concerns

Required Qualifications

• 5+ years of work experience with at least 1 year in a direct people management role
• 2 years of experience in last mile logistics or gig-economy marketplaces preferred
• Highly self-driven and comfortable with ambiguity and change
• Ability to handle and prioritize multiple tasks