Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager to lead and enhance customer experience.

Key Responsibilities

• Oversee daily operations of the Customer Service team, including scheduling and performance monitoring
• Respond to customer inquiries and manage order tracking and issue resolution
• Collaborate with internal teams to improve customer service processes and gather updates on product issues

Required Qualifications

• Experience with Shopify and familiarity with helpdesk systems like Zendesk or Gorgias
• Demonstrated experience in leading customer service operations and managing team schedules
• Proven ability to hire, onboard, and develop customer service team members
• Experience in a customer service environment managing physical products and international shipping
• Strong stakeholder management skills and experience working in a remote team environment