Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager.

Key Responsibilities

• Manage a team of approximately 15 associates, ensuring exceptional customer service and fostering an inclusive environment
• Oversee daily call center operations, setting performance metrics and team goals to achieve service quality
• Facilitate resolution of escalations and support new client implementations to enhance service delivery

Required Qualifications

• 2+ years of prior leadership experience in a customer service environment
• Demonstrated ability to develop and engage team members to drive performance
• Experience interpreting data and developing actionable plans based on trends
• Strong computer proficiency, including MS Office suite
• Associate/bachelor's degree or equivalent work experience is preferred