Customer Service Manager

Location: Remote

Compensation: Salary

Reviewed: Thu, Apr 30, 2026

This job expires in: 30 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A company is looking for a Customer Service Manager to lead the frontline customer service team and manage daily operations.

Key Responsibilities

Lead, coach, and develop a team of 4 customer service specialists
Manage day-to-day operations including SLA management, QA, and escalation support
Run customer service programs such as surveys and public reviews

Required Qualifications

2+ years in customer support or service, with at least 1 year in a leadership role
Experience managing at least 3 direct reports
Familiarity with omnichannel service environments (SMS, email, chat, phone)
Experience with CRM platforms, preferably HubSpot
Comfortable using AI tools in work processes

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