Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager - CMS Medicare.

Key Responsibilities

• Manage daily operations of the provider customer service unit, ensuring uninterrupted service during business hours
• Oversee all provider inquiry responses, ensuring accuracy and timely delivery
• Supervise and train customer service staff, while tracking performance metrics and escalating complex issues as needed

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, Communications, or a related field, or 4 additional years of relevant work experience
• Minimum 2 years of experience managing a customer service unit with direct staff supervision
• Experience handling Medicare provider inquiries preferred, with knowledge of Medicare billing and claims