Customer Service Manager

Job Summary

Seeking an experienced Customer Service Manager, this remote full-time position will develop and execute customer service strategies, lead a team of service representatives, and enhance customer satisfaction through innovative solutions and performance metrics.

Key Responsibilities:

• Develop and execute customer service strategies that align with company goals and enhance customer satisfaction
• Lead, mentor, and inspire a team of service representatives
• Establish performance metrics, monitor KPIs, and drive continuous improvement

Required Qualifications:

• Bachelor's degree in Business, Management, or a related field
• Experience in customer service leadership roles
• Skilled in using digital tools and systems (Slack, Google Workspaces, etc)
• Proven ability to lead and develop teams in a fast-paced environment
• Proficiency in customer service software and CRM systems