Customer Service Manager

Job Summary

Leading a team of client specialists, the full-time Customer Service Manager will drive client satisfaction and retention while fostering a culture of professionalism and continuous improvement in a remote setting.

Key responsibilities

• Lead, coach, and develop a team of client specialists while setting clear expectations and driving accountability
• Champion an excellent client experience and take ownership of client issues to ensure strategic resolutions
• Deliver and exceed performance goals, analyze data for improvement, and prepare biweekly performance reports

Required qualifications

• Proven experience as a customer service manager or team lead in a related field
• Experience managing or working alongside BPO teams is strongly preferred
• Ability to create and present executive-level performance updates
• Experience leading remote teams across multiple time zones
• Bachelor's degree or related field preferred; relevant experience considered equally