Customer Service Manager

Job Summary

Leading a customer service team, the full-time remote Customer Service Manager will ensure high levels of customer satisfaction and operational excellence while supporting the Pacific Northwest market area.

Key responsibilities

• Manage day-to-day operations and support for customer service staff, fostering a customer-centric culture
• Optimize center operations through effective metrics for staffing, scheduling, and performance analysis
• Develop and implement training programs to enhance staff performance and service quality

Required qualifications

• Bachelor's Degree in Sales/Marketing, Management, Business Administration, or a related field
• High School Diploma or GED with four years of relevant experience
• A minimum of 7 years of relevant work experience
• At least 2 years of supervisory experience