Customer Service Manager

Job Summary

Managing customer service staff in a remote full-time capacity, the Customer Service Manager will oversee operations, ensure high-quality service, and develop processes to enhance customer satisfaction while complying with internal policies.

Key responsibilities

• Manage customer inquiries and resolve issues while maintaining service quality
• Coach contact center personnel and collaborate with leadership to achieve departmental goals
• Develop and implement operational policies and performance monitoring mechanisms

Required qualifications

• Bachelor's degree or equivalent work experience
• Three to five years of relevant experience in customer service management
• Advanced knowledge of operational functions and policies in the assigned area
• Basic understanding of applicable laws and regulations
• Effective leadership skills with a focus on team development