Customer Service Manager
Job Summary
Managing customer service operations, the full-time Prepaid CSR Manager will oversee staff in addressing customer inquiries, resolving issues, and ensuring high-quality service while working remotely.
Key responsibilities
- Manage customer service staff to handle inquiries and resolve problems efficiently
- Develop and implement processes to enhance service quality and operational efficiency
- Ensure compliance with internal policies and participate in audits and training program development
Required qualifications
- Bachelor's degree or equivalent work experience
- Three to five years of relevant experience in customer service management
- Advanced knowledge of operational functions and policies in the customer service sector
- Effective leadership skills to coach and guide team members
- Basic understanding of applicable laws and regulations related to customer service operations
Complete Job Description
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