Customer Service Manager
Job Summary
Leading a dedicated customer service team, the full-time Customer Service Manager will oversee operations for the PLANEPASS service, ensuring efficient handling of inquiries and resolution of escalated issues in a fully remote environment.
Key Responsibilities
- Lead and manage day-to-day operations of the PLANEPASS customer service team
- Establish priorities and workflows to achieve service goals and improve customer service procedures
- Resolve escalated customer concerns and collaborate with other departments to ensure timely issue resolution
Required Qualifications
- Minimum 5 years' experience managing a customer service team
- Experience in resolving escalated customer complaints and complex service issues
- Working knowledge of full-cycle accounts receivable, billing, and collections practices
- Proficiency with CRM systems and Microsoft Office 365
- Bachelor's degree preferred
Complete Job Description
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