Customer Service Manager

Job Summary

A company in the information technology industry is looking for a Customer Service Manager.

Position Responsibilities:

• Owning the customer experience from contract signing, tasked with streamlining onboarding, engaging, retaining, and driving customers' understanding of existing and new services and products to ensure customer satisfaction and customer retention
• Increase adoption of Technology services and software licenses through the implementation of an outreach strategy
• Responsible for developing and executing service and license renewal strategies to exceed renewal goals and minimize churn

Qualifications:

• Bachelor's degree or equivalent related experience
• 3 - 7 years of professional work experience in a sales/business development/account management capacity with an emphasis on customer support and retention
• Strong customer orientation, dedication, and passion for delivering a great customer experience
• Technology industry experience and aptitude desired
• Proven ability to work cross-functionally in a fast-paced environment