Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager for their financial aid department.

Key Responsibilities:

• Lead and manage a remote team of international contractors, providing guidance and support for high-quality customer service
• Develop expertise in financial aid and scholarship processes to assist students in obtaining college funding
• Drive innovation within the team, improving workflows and enhancing student support

Qualifications:

• Experience managing large teams and maintaining quality while scaling
• Ability to quickly adapt to changing circumstances and make data-driven decisions
• Strong process development and optimization skills
• Excellent communication and interpersonal skills
• Prior experience in customer service or student support roles preferred