Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager.

Key Responsibilities:

• Collaborate with the Director on pricing, product package options, and new product offerings
• Create a culture of true customer service and ensure accountability at both individual and team levels
• Train, guide, coach, and motivate team members to exceed customer expectations

Required Qualifications:

• At least 5 years of supervisory experience
• A proactive change agent who puts the customer first and demands exceptional performance from staff
• A self-starter who can develop service tactics aligned with strategic objectives
• Strong ability to multitask and work well under pressure
• Innovative solutions-oriented problem solver