Customer Service Onboarding Specialist

Job Summary

Guiding clients through onboarding and implementation, the remote Customer Service Onboarding Specialist will provide technical support at a CCNA-equivalent level while ensuring a seamless customer experience.

Key responsibilities:

• Lead end-to-end client onboarding and implementation processes
• Serve as the primary point of contact for new clients, offering technical support and troubleshooting
• Assist customers with network-related configurations and product setup

Required qualifications:

• Experience in technical customer service, onboarding, or implementation roles
• CCNA-level knowledge of networking fundamentals (routing, switching, TCP/IP, etc.)
• Strong troubleshooting skills within networked or cloud-based environments
• Proven ability to manage client relationships effectively
• Excellent communication skills for explaining technical concepts to non-technical users