Customer Service Operations
Job Summary
To support client communications and operational initiatives, the contract-to-hire Customer Service Operations role will manage documentation requests, conversion activities, and provide basic technical support while working remotely.
Key responsibilities
- Coordinate client communications and ensure timely completion of documentation and conversion-related tasks
- Provide basic technical support, including password resets and troubleshooting issues with systems and applications
- Manage a high-volume inbound call environment, maintaining a positive rapport with clients
Required qualifications
- 1+ year of experience in customer service, operations, or a related field
- Basic technical troubleshooting experience or aptitude
- Ability to learn proprietary systems and technology quickly
- Strong customer service and communication skills
- Flexibility to work schedules based on business needs
Complete Job Description
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