Customer Service Operations Director

Job Summary

A company is looking for a Director of Customer Service Operations.

Key Responsibilities

• Define and build out customer support operations processes
• Oversee day-to-day workforce management and ensure high-quality customer service
• Manage escalated complaints and provide performance feedback to the team

Required Qualifications

• BA/BS from an accredited university preferred
• 8+ years of experience in customer service and operations
• 5+ years of experience leading or supervising a customer service team
• Ability to complete required compliance training
• Process-driven organizational skills with adaptability to new technology