Customer Service Operations Manager

Job Summary

A company is looking for a Customer Service Manager to oversee day-to-day operations and enhance service quality.

Key Responsibilities

• Manage operations of the Pano Intelligence Center, ensuring consistent service delivery
• Oversee vendor performance, implementing corrective actions and process improvements as needed
• Translate operational insights into actionable guidance for vendors and internal stakeholders

Required Qualifications

• 5+ years of experience in customer experience, operations, or service delivery roles
• Experience managing third-party vendors in an operational environment
• Strong attention to detail and ability to think systemically
• Proven ability to analyze data and translate insights into operational improvements
• Bachelor's degree required