Customer Service Operations Specialist

Job Summary

A company is looking for a CS Operations Specialist to enhance customer service operations.

Key Responsibilities:

• Defining customer service workflows
• Analyzing process requirements and recommending optimization solutions
• Measuring and improving overall customer experience levels

Required Qualifications:

• Strong understanding of customer service operations (SLAs, KPIs, Reporting Structure, Budgets)
• At least 5 years of customer service experience, including a minimum of 1 year in a leadership role
• Experience in customer service operations and project coordination/management is a plus
• At least 1 year of experience in the Web3 industry is a plus
• Proven ability to manage independently and drive results