Customer Service Operations Specialist

Job Summary

A company is looking for a Customer Service Operations Specialist to provide dedicated support to their customer service team.

Key Responsibilities

• Manage purchase orders, returns, and invoices through the VA ROES portal, acting as the point of contact for order-related issues
• Analyze month-end reports in SAP to ensure accuracy in shipping, billing, and inventory, resolving discrepancies with stakeholders
• Develop relationships with distributors and collaborate with Customer Service to implement solutions related to orders and billing

Required Qualifications

• Bachelor's degree in a related field or 3-5 years of relevant experience
• 1+ years of project management experience
• Strong knowledge of SAP and PC-based applications
• Certificate of advanced Microsoft training (Excel & PowerPoint)
• Ability to work independently and efficiently complete projects