Customer Service Operations Specialist

Job Summary

A company is looking for a Customer Service Homeowners Operations Specialist who thrives on solving problems and keeping customers happy.

Key Responsibilities

• Communicate with customers and lenders via phone, email, and chat to resolve account issues
• Serve as the main liaison between customers, lenders, and internal teams while handling operational tasks
• Think strategically about customer solutions and problem-solve in real-time to enhance user experience

Required Qualifications

• 2 years of experience for internal applicants; 3 years for external applicants
• Strong operational mindset with a solutions-oriented approach to problem solving
• Ability to think strategically about customer needs and business impact
• Experience with Google Sheets or similar tools is preferred
• Ability to work in a remote environment