Customer Service Operations Specialist
Job Summary
Working remotely on a contract-to-hire basis, the Customer Service Operations Specialist will manage client communications, document processing, and basic technical support while ensuring operational initiatives are completed accurately and efficiently.
Key responsibilities
- Coordinate client onboarding, account transitions, and compliance operations
- Provide basic technical support, including troubleshooting and password resets
- Serve as the primary contact between internal teams, external vendors, and clients to ensure timely completion of documentation and conversion activities
Required qualifications
- 1+ year of experience in customer service, client services, or operations
- Basic technical troubleshooting experience or aptitude
- Ability to manage a high-volume inbound call environment
- Strong problem-solving and critical-thinking skills
- Flexibility to work schedules based on business needs
Complete Job Description
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