Customer Service Phone Representative

Job Summary

A company is looking for a Customer Service Escalation Phone Representative (Part Time).

Key Responsibilities

• Assist customers with payments and outdated alerts related to past rentals or transactions
• Provide tailored solutions by understanding customer needs and maintaining product knowledge
• Navigate multiple software applications efficiently to resolve customer issues

Required Qualifications, Training, and Education

• Minimum of 6 months customer service experience
• Typing speed of 35-40 words per minute
• Ability to work part-time, including weekends and holidays
• Completion of 2 weeks of training, including instructor-led and self-paced courses
• Technical requirements include specific computer specifications and internet speed