Customer Service Professional

Job Summary

A company is looking for a Customer Service Professional.

Key Responsibilities:

• Provide professional service to Medicare Advantage members using web-based tools in a Windows environment
• Multitask effectively while maintaining high sensitivity, empathy, and outstanding phone etiquette
• Demonstrate strong customer service skills and thorough knowledge of State and Federal regulations

Required Qualifications:

• High school diploma or equivalent
• 1 year of customer service call center experience or equivalent
• Keyboarding skills of 30 wpm with 95% accuracy
• Proficient PC skills and prior experience in a PC environment
• Demonstrated knowledge of medical terminology and coding preferred