Customer Service Professional

Job Summary

Serving as a point of contact for clients and advisors, the full-time Customer Service Professional will manage service issues, troubleshoot requests, and provide timely solutions in a fast-paced, customer-focused environment, with remote work options available for qualified candidates.

Key responsibilities

• Assist customers with service issues and enter requests into systems for resolution by service partners
• Educate clients and advisors on services and troubleshoot usability issues to facilitate efficient self-service
• Respond to information requests and process routine service transactions using various computer applications

Required qualifications

• High school diploma or GED
• 0 to 1 year of relevant experience required
• Strong customer service skills with the ability to explain policies clearly
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Access to high-speed internet for remote work