Customer Service Program Assistant

Job Summary

A company is looking for a Program Assistant to support daily operations for customer service-related programs.

Key Responsibilities

• Support the daily operations of assigned customer service programs
• Process high volumes of customer requests efficiently and accurately
• Respond to customer inquiries via phone, live chat, and email with professionalism

Required Qualifications

• High school diploma or equivalent required
• Previous customer service experience required, preferably in a call center or high volume intake setting
• Experience handling inbound calls and coordinating requests is a plus
• Utility industry experience preferred but not required
• Ability to manage high workloads accurately and work independently in a remote environment