Customer Service Quality Manager

Job Summary

A company is looking for a Manager Customer Service Quality.

Key Responsibilities

• Develops and coordinates execution of Model Audit Rule requirements and internal control procedures
• Conducts quality needs analyses and designs training programs for staff development
• Evaluates quality programs and coordinates external regulatory audits

Required Qualifications

• High School Diploma or Equivalent (GED) required
• Minimum of 9 years of relevant experience required
• Minimum of 5 years in a managerial or supervisory role required
• Experience in developing quality strategies and compliance reporting
• Ability to create and utilize quality evaluation tools