Customer Service Quality Specialist

Job Summary

A company is looking for a Customer Service Quality Surge Specialist to work from home in San Antonio, TX.

Key Responsibilities

• Review and evaluate interactions by Customer Service Surge Representatives to ensure compliance with standards
• Perform audits of calls and chats to assess adherence to child support policies and agency standards
• Provide coaching and feedback to CSRs to enhance their performance and identify areas for improvement

Required Qualifications and Education

• High school diploma or equivalent with at least two years of experience in quality assurance or related fields
• Experience in an operational or supervisory role is preferred
• Fluency in English is required
• Proficiency in standard computer applications, including Microsoft Word and Excel
• Ability to work independently and as part of a team in a fast-paced environment