Customer Service Relationship Manager

Job Summary

A company is looking for a Customer Service Business Relationship Manager to drive digital initiatives that enhance customer experiences and operational efficiency.

Key Responsibilities

• Partner with Customer Service leadership to translate business objectives into scalable digital solutions
• Serve as the primary liaison between Customer Service stakeholders and digital delivery teams
• Lead the intake, prioritization, and execution of Customer Service digital initiatives

Required Qualifications

• Bachelor's Degree
• 5+ years of experience with CRM and customer service platforms
• Hands-on experience with customer data and electronic transactions within an SAP environment
• Proven project management expertise in complex environments
• Familiarity with Agile, Scrum, or hybrid delivery methodologies