Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities

• Serve as the first point of contact for customers and developers via email, phone, and live chat
• Handle inquiries related to hackathons, MVP challenges, and SME Innovation support
• Guide users through onboarding processes and maintain updated customer records within CRM systems

Required Qualifications

• 1-2 years of experience in a customer service, community management, or support role
• Ability to quickly understand technical concepts related to software development, blockchain, and A.I
• Familiarity with CRM systems and remote communication tools
• Self-motivated and organized, with the ability to work independently
• Passion for technology and supporting entrepreneurial ecosystems