Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to manage billing issues and customer complaints.

Key Responsibilities

• Investigate, analyze, and resolve consumer and commercial billing issues and complaints
• Negotiate and authorize billing settlements within established limits
• Document and report on billing issues and present resolution options to customers

Required Qualifications

• Experience in customer service or a related field
• Knowledge of billing processes and procedures
• Ability to work independently in a remote environment
• Proficiency in using customer service software and tools
• High school diploma or equivalent; further education preferred