Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Agent) for a remote position in Europe.

Key Responsibilities

• Respond to player inquiries via email, chat, or ticketing systems in a friendly and professional manner
• Assist players with common issues and escalate more complex problems to senior agents or development teams as necessary
• Maintain accurate case notes and report recurring player issues to the team

Required Qualifications

• Good written communication skills in English; additional languages are a plus
• Genuine interest in video games and online communities
• Basic tech awareness and comfort with computers and simple technical concepts
• Previous customer service experience is a plus, but motivated entry-level candidates are welcome
• Willingness to learn and work flexible hours to support players in different time zones