Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative- Central- Remote.

Key Responsibilities

• Provide support to customers and Territory Managers by answering calls and emails, processing orders, and managing inquiries
• Resolve issues related to customer orders, including delivery discrepancies and back orders
• Participate in training programs and communicate regularly with internal departments regarding order status and inventory

Required Qualifications

• High School diploma or GED required; college degree preferred
• Minimum of 2 years of customer service experience, preferably in a call center environment
• Knowledge of shipping procedures and inventory control processes
• Proficiency in MS Windows and Office applications
• Familiarity with maintaining a customer database and internet navigation