Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support to members and providers.

Key Responsibilities

• Respond to member and provider inquiries regarding benefits, eligibility, and customer issues
• Conduct outreach calls and Health Risk Assessment Surveys, providing member education and assistance
• Document inquiries accurately and strive to resolve issues on first contact while maintaining a positive company image

Required Qualifications

• High School diploma or GED required
• 1 year prior customer service experience required
• Call center experience preferred
• Prior experience in healthcare or managed care preferred
• Ability to use PC applications in an MS Windows environment required