Customer Service Representative

Job Summary

A company is looking for a Customer Services Representative (Verification of Benefits).

Key Responsibilities

• Handle incoming calls from patients, attorneys, and insurance companies to resolve issues and answer questions
• Effectively communicate revenue cycle outcomes and processes to callers
• Adhere to company policies and procedures while performing other assigned duties

Required Qualifications, Training, and Education

• High School diploma or GED required; 1 year of related healthcare and/or call center experience preferred
• Flexible with the ability to learn quickly and meet production and quality goals
• Familiarity with Customer Service department policies and procedures
• Knowledge of medical insurance terminology
• Ability to handle and prioritize multiple tasks effectively