Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to foster positive relationships with borrowers and deliver exceptional service.

Key Responsibilities

• Deliver outstanding customer experiences with a focus on satisfaction and relationship-building
• Handle inbound and outbound calls, addressing inquiries and guiding customers to the sales team
• Maintain an in-depth understanding of products and services to effectively address customer needs

Required Qualifications

• High School Diploma
• Minimum 1 year of experience in customer service or a call center environment; sales experience preferred
• Ability to handle objections and think critically in real-time
• Strong multitasking and time management skills in a fast-paced setting
• Knowledge of Microsoft Office Suite preferred but not required