Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Chat & Email Support) who can assist customers with their inquiries and provide accurate information about products and services.

Key Responsibilities

• Assist customers daily via chat and email
• Handle inquiries for English-speaking markets regarding products and order status
• Provide product recommendations and enhance customer purchase experiences

Required Qualifications

• Fluency in verbal and written English; additional languages are an advantage
• Customer service experience preferred, with e-commerce experience as a plus
• Knowledge or familiarity with AI tools/applications that support customer service operations
• Amenable to working the graveyard shift, including weekends
• High-speed, stable internet connection