Customer Service Representative

Job Summary

Driving revenue growth, the full-time Customer Service Representative will manage inbound charter inquiries, generate quotations, and actively follow up to convert leads into booked revenue while working remotely.

Key responsibilities

• Serve as the primary point of contact for inbound charter inquiries via phone, email, and chat
• Capture detailed trip requirements and generate accurate, timely quotations
• Proactively follow up on all quotes and leads to drive conversion to booked revenue

Required qualifications

• High school diploma or equivalent required
• 1-3+ years of experience in a call center, customer service, or inside sales environment
• Experience handling high call/email/chat volume with strong responsiveness standards
• Comfortable using CRM systems and standard business tools (email, spreadsheets, etc.)
• Sales-oriented with the ability to drive conversations toward booking and revenue conversion