Customer Service Representative

Job Summary

Providing support to Veterans through an inbound call center, the full-time Customer Service Representative will assist customers with inquiries, document call details, and ensure excellent service while working remotely from home.

Key responsibilities:

• Answer incoming calls and assist customers with their questions
• Document call details in the system and provide solutions to customer problems
• Build positive relationships with customers and ensure end-of-day call coverage

Required qualifications:

• U.S. citizenship with the ability to pass a VA government background check
• Two forms of valid ID, including a REAL ID or U.S. passport
• Preferred 1 year of call center experience
• General office skills and knowledge of standard office computer equipment
• Reliable flexibility to work solo and as part of a team