Customer Service Representative

Job Summary

To support customer satisfaction, the full-time Customer Service Representative will provide remote assistance by addressing inquiries, resolving issues, and ensuring a positive experience for customers.

Key responsibilities:

• Serve as the first point of contact for customer inquiries via phone, providing empathetic resolutions
• Apply critical thinking to troubleshoot issues and follow up with customers to ensure satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training

Required qualifications:

• 1+ years of customer service experience in retail, call center, or hospitality preferred
• Strong ability to de-escalate and resolve issues professionally
• Demonstrated problem-solving mindset and adaptability in fast-paced environments
• Integrity and reliability in upholding company values and maintaining confidentiality
• Tech-savvy with the ability to navigate multiple systems efficiently