Customer Service Representative

Job Summary

Providing 24/7 support, the remote Customer Service Representative will triage urgent clinical calls from patients and caregivers, manage new patient referrals, and ensure high-quality service outcomes while working from home.

Key responsibilities

• Triages urgent clinical calls from patients, caregivers, and referral sources to appropriate on-call clinicians
• Supports local Patient Registration teams with new patient referrals, ensuring accuracy and timely responses
• Maintains organized documentation and compliance with applicable laws and company policies

Required qualifications

• High school graduate or GED required
• At least one year of previous call center experience
• Proficiency with Microsoft Office Suite and keyboarding skills
• Ability to maintain a dedicated workspace that is quiet and secure
• Knowledge of computerized information systems