Customer Service Representative

Job Summary

Working remotely in a full-time capacity, the Customer Service Representative will ensure timely and courteous resolution of customer inquiries while documenting detailed information and striving for first-time resolution whenever possible.

Key responsibilities

• Communicate clearly and concisely with customers, utilizing business English and maintaining accurate electronic notes
• Interact directly with customers to resolve issues related to health insurance products and services while adhering to company standards and regulations
• Develop expertise in benefits and eligibility for health insurance plans, providing superior customer service through effective problem-solving and complaint resolution

Required qualifications

• High school diploma or equivalent
• Minimum two years of experience in a specialized customer service environment or two years of college coursework plus one year of relevant experience
• Proficiency in customer resolutions and multitasking
• Ability to work independently and demonstrate organized, detail-oriented skills
• Must pass company proficiency test: Customer Service Assessment