Customer Service Representative

Job Summary

Providing effective and efficient handling of phone inquiries, the full-time Customer Service Representative will manage calls from Sanford Health members and providers, ensuring a positive experience in a fast-paced environment.

Key responsibilities

• Assess the complexity of inquiries and provide resolutions or escalate as necessary
• Document interactions accurately for tracking and analysis while promoting self-service options
• Coordinate with other departments to address customer inquiries requiring in-depth research

Required qualifications

• High school diploma or equivalent preferred; bachelor's degree is preferred
• Minimum of one year experience in customer service
• Proficient in Microsoft Office products and general computer skills
• Strong organizational and problem-solving skills
• Ability to adapt to change and follow standard operating procedures