Customer Service Representative

Job Summary

Working remotely, the Customer Service Representative will manage customer inquiries via phone, email, chat, and social media, ensuring effective communication and resolution of issues in a fast-paced environment.

Key responsibilities

• Respond to customer communications across various platforms, including social media, ensuring timely and accurate resolution of inquiries
• Document customer interactions in the tracking system and escalate serious issues to appropriate personnel
• Promote a positive company image while managing high volumes of inbound and outbound customer content

Required qualifications

• Customer service experience with a retail company
• High School Diploma
• Proven conflict management and problem-solving skills
• Experience with social media moderation preferred
• Strong organizational and multitasking abilities