Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative in a remote location in the US.

Key Responsibilities:

• Consistently meet production and quality assurance standards for inbound and outbound calls
• Provide excellent customer service by following company and customer-specific policies and procedures
• Assist callers with medical billing questions, financial assistance programs, payment plans, and processing payments

Required Qualifications:

• Excellent communication and interpersonal skills
• Strong organizational, multi-tasking, and time-management skills
• Ability to work independently and as a team member
• High School Diploma or equivalent
• One year or more of customer service support over the phone in a remote setting preferred