Customer Service Representative

Job Summary

A company is looking for an Entry Level Customer Service Representative to respond to consumer contacts regarding identity theft and consumer fraud.

Key Responsibilities:

• Respond to inbound calls and provide excellent customer service
• Document consumer data into a web application
• Provide education on identity theft resolution, fraud prevention, and federal laws

Required Qualifications:

• High school diploma or GED equivalent
• Excellent computer/typing skills
• Ability to obtain a Public Trust clearance
• Bilingual in Spanish and English (preferred)
• Prior call center or customer service experience