Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities:

• Ensure one-touch resolutions for all customer interactions
• Answer customer calls, emails, and web chats promptly and effectively
• Handle warranty orders, return merchandise authorizations, and capture inbound sales

Required Qualifications:

• 2+ years of meaningful work experience preferred
• Proficient in Microsoft Office 365 Suite, especially Teams and Outlook
• Ability to handle a fast-paced call center environment
• Solid understanding or ability to learn Cisco Unified Intelligence Center program
• Ability to be flexible and adaptable in a multitasking role