Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities:

• Provide first call resolution and education to customers through clear information exchange
• Resolve and document issues promptly, routing inquiries as needed
• Work with sensitive information while maintaining privacy requirements

Required Qualifications:

• High School Diploma or GED
• One year of previous customer service experience
• Experience with MS Office or other computer platforms
• Two years of college level courses or work experience in phone-related customer service
• Healthcare, benefits, call center, claims processing, or Facets experience is a plus